Refunds, Returns & Exchanges

Thank you for choosing Still Form.

We take great care in making and packaging every piece, and we want you to love what you receive. 

If you are not completely happy with your order, we are here to help.

Return Period

You may return items for refund or exchange within 14 calendar days from the date you receive your order, in line with UK consumer rights.

To be accepted, items must be:

Unworn, unwashed, and undamaged.

With all original tags and labels still attached.

Returned in their original packaging.

 

We cannot accept returns on items that have been personalised, altered, or show signs of wear or use beyond checking fit and quality.

1. Email us first at [email protected] with your:

Order number

Item(s) you wish to return

Reason for return

 

2. We will reply with simple return instructions and our return address.

 

3. Pack items securely – we recommend using tracked service for your peace of mind.

 

4. Return Shipping Cost:

You are responsible for paying the cost of returning items, unless the item is faulty or incorrect.

Once we receive and check your returned item(s), we will process your refund within 3 – 5 working days.

Refunds are sent to your original payment method – please allow up to 5 working days for your bank to show the funds.

Original delivery charges are non-refundable unless the return is due to our error (faulty/wrong item).

If you received free delivery and your order value drops below £75 after return, we will deduct the standard delivery cost (£3.95) from your return total.

If you need a different size or colour:

Follow the same steps above.

In your email, tell us what you would like to exchange for.

We will send the replacement as soon as we receive your return – no extra delivery charge for exchanges within the UK.

If your item arrives faulty, damaged, or is not what you ordered:

Contact us immediately at [email protected] with photos of the issue.

We will arrange a free return or replacement, and cover all delivery costs.

This does not affect your statutory rights under the UK law.

If you have any questions about returns or refunds, please get in touch:

Email: [email protected]

We aim to reply within 1 working day.

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